民航乘務英語會話
Good morning/Good afternoon/ Good evening. Welcome aboard!
早上好/下午好/晚上好，歡迎登機！
This is a non-smoking flight. Please don’smoke. You may not smoke during the whole flight.
本次航班全程禁煙，請不要吸煙。
Please take the seat according to your seat number as soon as possible.
請盡快對號入座。
We will be taking off/ descending. Please fasten your seat belt, bring your seat back, table and footrest to an upright position. Please open the window shade.
飛機要起飛/下降了，請系好安全帶，收起座椅靠背、小桌板和腳踏板，打開遮光板。
You may adjust your seat back by pressing the button on your armrest.
您可以通過座椅扶手的按鈕來調節(jié)座椅靠背。
According to the CAAC regulations， you may not use the mobile phone during the whole flight，because it might interfere with our navigation system.
根據(jù)中國民用航空的規(guī)定，您全程都不能使用手機，因為這會干擾飛行導航系統(tǒng)。
We'll arrive at Beijing Capital International Airport in ten minutes. The local time is 8:10 p.m.
大約十分鐘后，我們將到達北京首都國際機場。當?shù)貢r間是晚間8：10。
接待客人的四種基本英語會話句型
May I ~ ? (我可以~ 嗎？)
Could you ~ ? (我可以~ 嗎？)
Would you ~ ? (您愿意 ~ 嗎？)
Shall I ~ ? (我可以 ~ 嗎？)
1. 自己想做某事時，用 May I ~ ?
May I have your name, please? 請問貴姓？
May I see your boarding pass,please? 我能看下您的登機牌嗎？
May I see your passport, please? 請讓我看看您的護照，好嗎？
May I help you with your bag? 需要我?guī)湍鷶[放行李嗎？
May I know your nationality, please? 請問您的國籍？
May I clear your table now? 我可以清理小桌板了嗎？
May I remove your tray? 我能把盤子收走了嗎？
2. 有求于客人時，用Could you ~ ?
Could you fill out the form, please?請?zhí)顚戇@張表格好嗎？
Could you please step aside? 對不起，先生。您能往邊上站一點嗎？
Could you write that down, please? 請寫下來好嗎？
Excuse me， sir. Could you pass this tray to the passenger by the window?
打擾一下，先生，您能幫我把這份餐遞給靠窗的那位旅客嗎？
3. 詢問客人的喜好或意愿時，用Would you ~ ?
Would you like + N. ?
Would you like + to do sth. ?
Would you mind + doing sth. ?
Eg: Would you like tea or coffee? 你要茶還是咖啡？
Would you like rice or noodles？您要米飯還是面條？
Would you care for some bread? 您要面包嗎？
Would you like some ice in your drink? 您想在飲料里加點冰塊嗎?
Would you mind filling out this form?您介意填這張表嗎？
Would you mind if I stow your luggage somewhere else? 您不介意我把它放在別處吧？
疑問詞 + would you like to do sth. ?
疑問詞 + would you do sth. ?
（用于詢問客人的希望）
Eg: What would you like to eat/ drink， sir? 先生，您想要點什么？
When would you like to have dinner?您想何時用餐？
Where would you like to have dinner?您想在哪里用餐？
Who would you like to contact? 您想和誰聯(lián)絡？
Why would you like to visit Wuhan? 您為什么想游覽武漢？
Which kind of room would you prefer? 您喜歡哪一種房間？
How would you like to settle your bill? 您想用什么方式付賬？
How long would you like to stay? 您要停留多久？
4. 提供建議或者服務給客人的時候，用Shall I ~ ? / Would you like me to do ~ ？
Shall I make the reservation for you?要我替您訂房間嗎？
Shall I open/ draw the curtains?要我把窗簾打開/拉上嗎？
Shall I draw you a map?要我畫張地圖給您嗎？
Shall I get you a pillow? 需要我給你拿個枕頭嗎？
服務交流中的回答
1. 肯定的回答
在與客人對話的過程中，
有時候必須隨聲附和表示認同：I see, sir.
有時候必須確認客人所說的話：Certainly, sir.
2. 要拒絕客人所求時，
在沒有辦法符合客人的要求，而想加以拒絕的時候， 不可以直接說 No, 而應該用以下的說法，并在其后加上理由說明。
I am sorry, I am afraid we don’t have ~ .
Sorry. I’m afraid we have no more chicken left. Would you like something else? 對不起，雞肉發(fā)完了，您想來點兒別的嗎？
3. 航空英語中，常用的 Yes，no回答如下，
? Do you have continental breakfast?你們有歐式早餐嗎？
- Yes, we do. 是的，有。
- No, we don’t. 不，沒有了。
? Don’t you have continental breakfast today?
你們今天沒有歐式早餐了嗎？
- Yes, we do. 不，還有。
- I am afraid we don’t. 恐怕沒有了。
? Would you mind if I show you the way?您介意我為您帶路嗎？
- Yes, I would. 不用麻煩了。
- No, not at all. 好的
4. 要客人等待時，
Just a moment , please! 請稍等！
Thank you for waiting, sir. 先生，讓您久等了！
I'm sorry for keeping you waiting so long. 很抱歉，讓您久等了。
Could you wait a little longer, please? 請稍候一下好嗎？
5. 道歉的時候
I am sorry for sth.
I do apologize for sth.
It is wrong of me. 是我不對。
I didn’t mean it at all. 我真的是無意的。
Pardon/ Forgive me! 是我不對！
Eg: I am very sorry for the delay. 很抱歉耽誤您的時間。
I am very sorry for the inconvenience.很抱歉給您帶來的不便。
I am very sorry for the mistake. 很抱歉弄錯了。
I am sorry to hear that! 并非因為自己的過失而道歉?。ㄟz憾）
I would like to apologize for sth. 承認是自己的過失（道歉）
6. 回復道歉
That is all right!
It is ok!
It does not matter!
Just forget about it!
Never mind
7. 表達感謝
Appreciate sth/ sb.
Express my thanks/gratitude to sb for sth.
Be grateful/ thankful / obliged to sb. for sth.
Thank sb for sth.
8. 客人說 Thank you 時的回復
You are welcome!
Not at all!
I’m very glad that you liked it. 您喜歡就好，我很高興。
9. 表示祝賀
Congratulations!
Congratulate sb. on sth.
Good for you!/ Well done!
I feel happy for you!
10. 給客人東西的時候，“請拿去”
Here it is!
Here you are!
Here is your tea!
11. 客人離開時祝福
Have a nice day! 祝您一天愉快！
We hope to see you again soon!歡迎再度光臨！
Thank you for staying with us！謝謝光臨！
12. 聽不懂客人的英語的時候，
Just a moment, please~~~~( 求助于他人)
Pardon me? Sorry? I beg your pardon?
Could you repeat that, please?
Could you speak more slowly, please?
Excuse me, sir. Do you mean ~ ?
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