一、場(chǎng)站英語(yǔ)廣播：
1. 辦理乘機(jī)手續(xù)通知。
例： 前往上海的旅客請(qǐng)注意：您乘坐的〔補(bǔ)班〕CA2986次航班現(xiàn)在開(kāi)始辦理乘機(jī)手續(xù)，請(qǐng)您到17號(hào)柜臺(tái)辦理。謝謝！
Ladies and Gentlemen, may I have your attention please: We are now ready for check－in for 〔supplementary〕flight CA2986 to Shanghai at counter No. 17. Thank you.
2. 推遲辦理乘機(jī)手續(xù)通知。
例：乘坐〔補(bǔ)班〕CA2986次航班前往上海的旅客請(qǐng)注意：由于本站天氣不夠飛行標(biāo)準(zhǔn)，本次航班不能按時(shí)辦理乘機(jī)手續(xù)?！差A(yù)計(jì)推遲到14點(diǎn)20分辦理?！痴?qǐng)您在出發(fā)廳休息，等候通知。謝謝！
Ladies and gentlemen, may I have your attention please: Due to the poor weather condition at our airport ,the 〔supplementary〕flight CA2986 to Shanghai has been delayed. The check-in for this flight will be postponed to 16:20. Please wait in the departure hall for further information. Thank you.
3. 催促辦理乘機(jī)手續(xù)通知。
例：前往上海的旅客請(qǐng)注意：您乘坐的CA3387次航班將在17點(diǎn)10分截止辦理乘機(jī)手續(xù)。乘坐本次航班沒(méi)有辦理手續(xù)的旅客，請(qǐng)馬上到29號(hào)柜臺(tái)辦理。謝謝！
Ladies and Gentlemen, may I have your attention please: Check-in for flight CA3387 to Shanghai will be closed at 17:10. Passengers who have not been checked in for this flight, please go to counter No. 29 immediately. Thank you.
4. 正常登機(jī)通知。
例：由上海備降本站前往三亞的旅客請(qǐng)注意：您乘坐的MU7766次航班現(xiàn)在開(kāi)始登機(jī)。請(qǐng)帶好您的隨身物品，出未登機(jī)牌，由4號(hào)登機(jī)口上17號(hào)飛機(jī)。祝您旅途愉快。謝謝！
Ladies and Gentlemen, may I have your attention please: flight MU7766 alternated from Shanghai to Sanya is now boarding. Would you please have your belongings and boarding passes ready and board the aircraft No.17 through gate NO. 4. We wish you a pleasant journey. Thank you.
5. 催促登機(jī)通知。
例：前往三亞的旅客請(qǐng)注意：您乘坐的MU7766次航班很快就要起飛了，還沒(méi)有登機(jī)的旅客請(qǐng)馬上由4號(hào)登機(jī)。這是MU7766次航班最后一次登機(jī)廣播。謝謝！
Ladies and gentlemen, may I have you attention please: Flight MU7766 to Sanya will take off soon. Please be quick to board through gate No. 4. This is the final call for boarding on flight MU7766. Thank you.
6. 航班延誤通知。
例：前往上海的旅客請(qǐng)注意：我們抱歉地通知，您乘坐的MU7765次航班由于飛機(jī)在本站出現(xiàn)機(jī)械故障不能按時(shí)起飛。在此我們深表歉意，請(qǐng)您在候機(jī)廳休息，等候通知。如果您有什么要求，請(qǐng)與服務(wù)臺(tái)聯(lián)系。謝謝！
Ladies and gentlemen, may I have your attention please: We regret to announce that flight MU7765 to Shanghai can not leave on schedule due to the aircraft maintenance at our airport. Would you please remain in the waiting hall and wait for further information. If you have any problems or questions, please contact with the service counter. Thank you.
7. 正常航班預(yù)告
例：迎接旅客的各位請(qǐng)注意：由廣州飛來(lái)本站的CZ5327次航班將于11點(diǎn)42分到達(dá)。謝謝！
Ladies and Gentlemen, may I have your attention please: flight CZ5327 from Guangzhou will arrive here at 11:42. Thank you.
8. 延誤航班預(yù)告。
例：迎接旅客的各位請(qǐng)注意：我們抱歉地通知，由廣州飛來(lái)本站的CZ5327次航班由于飛機(jī)調(diào)配原因不能按時(shí)到達(dá)，預(yù)計(jì)到達(dá)本站的時(shí)間為13點(diǎn)30分。謝謝！
Ladies and Gentlemen, may I have your attention please: We regret to announce that flight CZ5327 from Guangzhou can not arrive on schedule due to aircraft reallocation. This flight will be delayed to 13:30 Thank you.
二、飛機(jī)空中英語(yǔ)廣播
一）. 歡迎詞:
前往____ ①的旅客請(qǐng)注意：
您乘坐的____②次航班現(xiàn)在開(kāi)始登機(jī)。請(qǐng)帶好您的隨身物品，出示登機(jī)牌，由____④號(hào)登機(jī)口上飛機(jī)?！沧Ｄ猛居淇?。〕謝謝！
Ladies and Gentlemen, may I have your attention please:
flight____②to____ ① is now boarding. Would you please have your belongings and boarding passes ready and board the aircraft through gate NO. ____④.〔We wish you a pleasant journey .〕⑩ Thank you.
Good morning (Afternoon,Evening)Ladies and gentlemen :
The crew member of XX Airlines has the pleasure of welcoming you aborad.
Would you please put your seat in the upright position,
fasten your seat belts and lock your table in place.
We will be taking off in a few mimutes.You are reminded that smoking
and telephone-operation are not permitted at any time during flight.
Please use your 'call button' if you require assistance-our crew
will attend to your needs.
We hope you enjoy a pleasant flight and
thank you for choosing XX Airlines.
Ladies and gentlemen:
Welcome aboard___Airlines FLT___to___.
(With an intermediate stop in___).
Your flight is under the command of Captain___.
I am the chief purser___,in addition,
we have___cabin attendants,___from Thailand,
who will be available through the flight to serve you.
Please let us know if you need assistance.
Thank you.
各位貴賓:
歡迎您搭乘___航空，第___號(hào)班機(jī)(經(jīng)過(guò)___)前往___。
今天的飛行是由本機(jī)機(jī)長(zhǎng)___、事務(wù)長(zhǎng)/座艙長(zhǎng)___、___位空服員、
___位___籍空服員為大家服務(wù)，如果您需要任何協(xié)助，請(qǐng)通知空服人員。
二）.安全示范
DOMO 1
Ladies and gentlemen :
Your cabin attendants have just demonstrated the proper method
of using the life jacket(and oxygen mask.)
Please refer to the emergency instruction card in the seat pocket
for more information.Thank you.
DOMO 2
Ladies and gentlemen :
For your safety,this aircraft is fully equipped with emergency equipments.
We will explain the location and method of use.There are
eight emergency exits located on the left and right sides respectively.
They are identified by the exit signs.
Life jackets are under your seats.In case of emergency,
put the jacket over your head,then bring the straps from behind
you to the front as the attendant is demonstrating.
Fasten the straps and pull tight. The jacket will be automatically
inflated by pulling the two red tabs at the bottom.
There are two mouth pieces inside the life jacket which can be
used to inflate the vest by blowing air into them.The oxygen masks are
in panel over your head. If there is any change in the pressure,
the masks will fall automatically.The masks are as shown.
When the masks fall,pull one of them to your face.
Cover your nose and mouth then breath normally.
Place the strap over your head to keep the mask in place.
If you have an infant,put your mask on first,then put the infant's mask on.
Each seat is provided wiht seat belts. Please keep them fasted
whenever seated. Just pull the buckle to unfasten them.
Please refer to the emergency instruction card in seat pocket
for more imformation. Thank you.
三）.飛機(jī)即將起飛前
Ladies and gentlemen :
We will be taking off shortly.Please make sure that your
seat belts are fastened. Thank you.
四）.預(yù)期通過(guò)亂流區(qū)
Ladies and gentlemen :
We will be passing through turbulent air.For your safety,
please remain seated and fasten your seat belts.
Thank you.
遇亂流時(shí):
We will be passing through turbulence.For your own safety,
please remain seated and fasten your seat belt.
Thank you.
我們即將經(jīng)過(guò)一段不穩(wěn)定的氣流，為了各位的安全，請(qǐng)留在座位上，
將安全帶系好。謝謝。
五）.降落前
Ladies and gentlemen :
We will soon be landing at the____ (Interational) Airport,
would you please put you seat in the upright position ,
fasten your seat belts and lock yourtable in place.
Thank you.
六）.降落后
Ladies and gentlemen :
We have landed at ____(Interational) Airport.
The present outside temperature
is ____degrees Centigrade,and the local time is______.
Please remain seated until the airplane has come to a complete stop and
don't forget your personal belongings.
All crew members thank you for choosing XX Airlines.
We hope to see youin the near future.
Thank you and good-bye.
各位貴賓午安：
我們即將開(kāi)始下降，預(yù)計(jì)下午___:___降落在XX機(jī)場(chǎng)，請(qǐng)系好您的安全帶，
本人謹(jǐn)代表XX航空公司及全體組員謝謝您的搭乘并祝您旅途愉快！
Good afternoon, Ladies and Gentleme:
We expect to land at ___:___ PM. Please fasten your seat belt.
I would like to thank you for flying with XX airlines,
I do hope you have enjoyed your flight.
各位貴賓：
我們現(xiàn)在已經(jīng)降落在XX國(guó)際機(jī)場(chǎng)了，在安全帶的指示燈沒(méi)有熄滅、
班機(jī)沒(méi)有停妥前，請(qǐng)您不要離開(kāi)座位。下機(jī)時(shí)請(qǐng)不要忘了隨身攜帶的行李，
打開(kāi)座位上方的行李柜時(shí)請(qǐng)您特別留意以免行李滑落下來(lái)。
非常感謝您搭乘XX航空公司的班機(jī)，并希望很快能再次為您服務(wù)。
Ladies and Gentleme:
We have landed at XX Airport, please remain seated until the
'FASTEN SEAT BELT' sign is turned off
and the aircraft has come to a complete stop.
Please don't forget to take along your personal belongings.
When opening the overhead bins;
please take care to ensure the contents do not fall out.
Once again, we would like to thank you
for flying with XX Airlines and hope to serving you again soon.
再分享一組：
⑴ 歡迎詞
女士們，先生們：
歡迎你乘坐中國(guó)XX航空公司航班XX_____前往_____（中途降落_____）。由_____至____的飛行距離是_______，預(yù)計(jì)空中飛行時(shí)間是________小時(shí)_______分。飛行高度______米，飛行速度平均每小時(shí)_______公里。
為了保障飛機(jī)導(dǎo)航及通訊系統(tǒng)的正常工作，在飛機(jī)起飛和下降過(guò)程中請(qǐng)不要使用手提式電腦，在整個(gè)航程中請(qǐng)不要使用手提電話，遙控玩具，電子游戲機(jī)，激光唱機(jī)和電音頻接收機(jī)等電子設(shè)備。
飛機(jī)很快就要起飛了，現(xiàn)在有客艙乘務(wù)員進(jìn)行安全檢查。請(qǐng)您坐好，系好安全帶，收起座椅靠背和小桌板。請(qǐng)您確認(rèn)您的手提物品是否妥善安放在頭頂上方的行李架內(nèi)或座椅下方。（本次航班全程禁煙，在飛行途中請(qǐng)不要吸煙。）
本次航班的乘務(wù)長(zhǎng)將協(xié)同機(jī)上_______名乘務(wù)員竭誠(chéng)為為您提供及時(shí)周到的服務(wù)。
謝謝！
Welcome
Good morning (afternoon, evening), Ladies and Gentlemen:
Welcome aboard XX Airlines flight XX _____ to ______ (via ______ ). The distance between ______ and _______ is ______ kilometers. Our flight will take ________ hours and _______ minutes. We will be flying at an altitude of________meters and the average speed is_______ kilometers per hour.
In order to ensure the normal operation of aircraft navigation and communication systems, mobile phones, toys and other electronic devices throughout the flight and the laptop computers are not allowed to use during take-off and landing.
We will take off immediately, Please be seated, fasten your seat belt, and make sure your seat back is straight up, your tray table is closed and your carry-on items are securely stowed in the overhead bin or under the seat in front of you. (This is a non-smoking flight, please do not smoke on board.)
The (chief) purser _________with all your crew members will be sincerely at your service. We hope you enjoy the flight! Thank you!
⑵起飛后廣播
女士們，先生們：
我們的飛機(jī)已經(jīng)離開(kāi)_____前往_____，沿這條航線，我們飛經(jīng)的省份有_______，經(jīng)過(guò)的主要城市有_______，我們還將飛越_____。
在這段旅途中，我們?yōu)槟銣?zhǔn)備了XX餐。供餐時(shí)我們將廣播通知您。
下面將向你介紹客艙設(shè)備的使用方法：
今天您乘坐的是XX型飛機(jī)。
您的座椅靠背可以調(diào)節(jié)，調(diào)節(jié)時(shí)請(qǐng)按座椅扶手上的按鈕。
在您前方座椅靠背的口袋里有清潔袋, 供您扔置雜物時(shí)使用。
在您座椅的上方備有閱讀燈開(kāi)關(guān)和呼叫按鈕。如果你有需要乘務(wù)員的幫助,請(qǐng)按呼喚鈴。
在您座位上方還有空氣調(diào)節(jié)設(shè)備，你如果需要新鮮空氣,請(qǐng)轉(zhuǎn)動(dòng)通風(fēng)口。
洗手間在飛機(jī)的前部和后部。在洗手間內(nèi)請(qǐng)不要吸煙。
Ladies and Gentlemen:
We have left_____for_____. Along this route, we will be flying over the provinces of ___, passing the cities of _____, and crossing over the ______.
Breakfast (lunch, supper) has been prepared for you. We will inform you before we serve it.
Now we are going to introduce you the use of the cabin installations.
This is a XX aircraft.
The back of your seat can be adjusted by pressing the button on the arm of your chair.
The call button and reading light are above your head. Press the call button to summon a flight attendant.
The ventilator is also above your head. By adjusting the airflow knob, fresh air will flow in or be cut off.
Lavatories are located in the front of the cabin and in the rear. Please do not smoke in the lavatories.
⑶餐前廣播
女士們，先生們：
我們將為您提供餐食（點(diǎn)心餐），茶水，咖啡和飲料。歡迎您選用。需要用餐的旅客，請(qǐng)您將小桌板放下。
為了方便其他旅客，在供餐期間，請(qǐng)您講座椅靠背調(diào)整到正常位置。謝謝！
Ladies and Gentlemen:
We will be serving you meal with tea, coffee and other soft drinks. Welcome to make your choice. Please put down the table in front of you.
For the convenience of the passenger behind you, please return your seat back to the upright position during the meal service. Thank you!
⑷意見(jiàn)卡
女士們，先生們：
歡迎你乘坐中國(guó)XX航空公司航班，為了幫助我們不斷提高服務(wù)質(zhì)量，敬請(qǐng)留下寶貴意見(jiàn)，謝謝你的關(guān)心和支持！
Good morning (afternoon, evening), Ladies and Gentlemen:
Welcome aboard XX Airlines, comments form you will be highly valued in order to improve our service, thanks for your concern and support.
⑸預(yù)定到達(dá)時(shí)間廣播
女士們，先生們：
本架飛機(jī)預(yù)定在_____分鐘后到達(dá)______. 地面溫度是_________，謝謝！
Ladies and Gentlemen:
We will be landing at _____airport in about ________minutes. The ground temperature is ___degrees Celsius. Thank you!
⑹下降時(shí)安全檢查廣播
女士們，先生們：
飛機(jī)正在下降。請(qǐng)您回原位坐好，系好安全帶，收起小桌板，將座椅靠背調(diào)整到正常位置。所有個(gè)人電腦及電子設(shè)備必須處于關(guān)閉狀態(tài)。請(qǐng)你確認(rèn)您的手提物品是否已妥善安放。稍后，我們將調(diào)暗客艙燈光。
謝謝！
Good morning (afternoon, evening),Ladies and Gentlemen:
Our plane is descending now. Please be seated and fasten your seat belt. Seat backs and tables should be returned to the upright position. All personal computers and electronic devices should be turned off. And please make sure that your carry-on items are securely stowed. We will be dimming the cabin lights for landing.
Thank you!
⑺達(dá)到終點(diǎn)站
女士們，先生們：
飛機(jī)已經(jīng)降落在______機(jī)場(chǎng)，外面溫度______攝氏度，飛機(jī)正在滑行,為了您和他人的安全,請(qǐng)先不要站起或打開(kāi)行李架。等飛機(jī)完全停穩(wěn)后，請(qǐng)你再解開(kāi)安全，整理好手提物品準(zhǔn)備下飛機(jī)。從行李架里取物品時(shí)，請(qǐng)注意安全。您交運(yùn)的行李請(qǐng)到行李提取處領(lǐng)取。需要在本站轉(zhuǎn)乘飛機(jī)到其他地方的旅客請(qǐng)到候機(jī)室中轉(zhuǎn)柜辦理.
感謝您選擇XX航空公司班機(jī)!下次路途再會(huì)！
Ladies and Gentlemen:
Our plane has landed at_____airport. The local time is_____. The temperature outside is ____degrees Celsius, (______degrees Fahrenheit.) The plane is taxiing. For your safety, please stay in your seat for the time being. When the aircraft stops completely and the Fasten Seat Belt sign is turned off, Please detach the seat belt, take all your carry-on items and disembark (please detach the seat belt and take all your carry-on items and passport to complete the entry formalities in the terminal). Please use caution when retrieving items from the overhead compartment. Your checked baggage may be claimed in the baggage claim area. The transit passengers please go to the connection flight counter in the waiting hall to complete the procedures.
Welcome to ____(city), Thank you for selecting XX airline for your travel today and we look forward to serving you again. Wish you a pleasant day. Thank you!
⑻旅客下飛機(jī)廣播
女士們，先生們：
本架飛機(jī)已經(jīng)完全停穩(wěn)（由于停靠廊橋），請(qǐng)您從前（中，后）登機(jī)門(mén)下飛機(jī)。謝謝！
Ladies and Gentlemen:
The plane has stopped completely, please disembark from the front (middle, rear) entry door. Thank you!
三. 夜間飛行
女士們 先生們
為了您在旅途中得到良好的休息,我們將調(diào)暗客艙燈光.請(qǐng)保持客艙安靜.如果您需要閱讀,請(qǐng)將打開(kāi)閱讀燈.
我們?cè)俅翁嵝涯?在睡覺(jué)期間請(qǐng)系好安全帶.如果需要我們的幫助,我們很樂(lè)意隨時(shí)為您服務(wù).謝謝!
Ladies and Gentlemen:
TO ensure a good rest for you,we will be dimming the cabin lights. If you wish to read,
please turn on the reading light.
Because your safety is our primary concern,we strongly recommend you to keep your
seat belt fastened throughout the flight.
Your cooperation in keeping the cabin quiet is appreciated Should you need any
assistance,please contact us! Thank you!
分享一組有關(guān)航空用單字：
(1)aircraft (2) belly機(jī)腹 (3)nose gear鼻輪
(4) retractable landing gear 伸縮起落架 (5)rudder 尾舵
(6)propeller 推進(jìn)器 (7)wing 機(jī)翼 (8)fuel 油料 (9)tank 油箱
(10)radome 雷達(dá) (11) fuselage 機(jī)身 (12)break-in area 逃生窗
(13)undercarrage bay 貨艙 (14)air brake 煞車 (15)panel 儀表板
(16)flight deck(cockpit) 前艙 (17)galley 廚房 (18)seat belt安全帶
(19)slide 充氣滑梯(逃生用) (20)survival kit(first aid kit) 救生品
(21)water extinguisher 滅火器 (22)dry chemical extinguisher 乾粉滅火器
(23)latch 栓子 (24)tray table 餐桌 (25)smoke hood 防煙面罩
(26)waste bin 垃圾桶 (27)grab handle 扶手 (28) sink 水槽
(29)observers seat 觀察位(前艙) (30)telescopic viewer 門(mén)孔
(31)soap dispenser 給皂器(32)bassinet嬰幼兒睡床 (33)ditching水上迫降
(34)water evacuation 水上逃生(35)land evacuation 陸上逃生
(36)axe 斧頭(在駕駛艙) (37)trolly 餐車 (38)torch 手電筒
(39)armrest 扶手 (40)reading light閱讀燈 (41)call button呼叫鈕
(42)air traffic control 航路管制 (43)control tower 塔臺(tái)
(44)operation & dispatcher 簽派員 (45)cruize 平航 (46) runway 跑道
(47)taxiway 滑行道 (48)I.D.L 國(guó)際日線 (49)time zone 時(shí)區(qū)
(50)estimated time of arrival (ETA)預(yù)計(jì)到達(dá)時(shí)間
(51) estimated time of departure (ETD)預(yù)計(jì)起飛時(shí)間
(52)apron圍裙 (53)jet lag 飛機(jī)時(shí)差癥 (54)tail wind 順風(fēng) (55)head wind 逆風(fēng)
(56)jetway(passenger bridge) 空橋 (57)crew 機(jī)組員 (58)infant 嬰兒
(59)unaccompanied minor(UM)沒(méi)有家長(zhǎng)同行ㄉ小孩 (60)briefing 任務(wù)提示
(61)home base 基地 (62)pilot(captain) 機(jī)長(zhǎng) (63)co-pilot(first officer)副機(jī)長(zhǎng)
(64)clear air turbulence 晴空亂流 (65)air current氣流 (66)non-endorsable 禁止轉(zhuǎn)讓(票)
(67)stand-by 地面待命 (68)stop-over 中站停留 (69)layover 外站過(guò)夜
(70)refueling stop 加油停留 (71)transit passenger 轉(zhuǎn)機(jī)旅客
(72)waiting lounge 候機(jī)室 (73)baggage inspection 行李檢驗(yàn)
(74)hand baggage 手提行李 (75)umaccompanied baggage 托運(yùn)行李
(76)custom 海關(guān) (77)quarantine 檢疫 (78)immigeration 移民局
(79)baggage tag 行李簽 (80)connection 班機(jī)接駁 (81)destination 目的地
(82)free baggage allowance 行李重量限制 (83)general declaration 艙單
(84)load factor 載客率 (85)on time performance 準(zhǔn)點(diǎn)率 (86)LOST-N-FOUND 失物招領(lǐng)
(87)confirmation 確定 (88)reissued ticket 重開(kāi)的票
(89)passenger manifst 旅客名單(90)wheelchair 輪椅
(91)ground staff 地勤 (92)take off 起飛 (93)live vest救生衣
(94)non-stop flight 直飛班機(jī) (95)immigeration card 入境表格
(96)terminal航空站 (97)hijack 劫機(jī) (98)demonstration 示范
(99)evacuate 疏散 (100)traffic congestion 航路擁擠
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